Terms & Conditions
Welcome to Floaticasa. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing this website or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our website or place an order.
1. Website Use
You must be at least 18 years old or have legal parental/guardian consent to use this website.
You agree not to use the site for any unlawful purpose or in a manner that could harm the Floaticasa brand or website.
You must not transmit any viruses, worms, or malicious code.
Violation of any Terms may result in immediate termination of your access to the Services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform to network or device requirements. Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission from us.
3. Products & Custom Orders
Our furniture is made-to-order and can be customized by dimensions, materials, and finishes.
Images on the site are for illustrative purposes. Natural variations in color, grain, and finish may occur.
Once production has begun on custom orders, changes or cancellations are not permitted.
All custom orders are final sale unless there is a confirmed manufacturing defect.
4. Pricing & Payment
All prices are displayed in USD and include applicable taxes unless otherwise noted.
Full payment is required at checkout to confirm your order.
We reserve the right to modify product pricing and information without prior notice.
Discounts and promotional offers are valid only during the stated period and cannot be applied retroactively.
5. Shipping & Delivery
We offer both domestic and international shipping. Estimated delivery times are shown at checkout or on the product page.
No additional duties, tariffs, or import taxes will be charged upon delivery. All customs clearance is handled by our team.
We are not responsible for delivery delays caused by shipping carriers, customs processes, or external circumstances beyond our control.
6. Returns & Refunds
Due to the custom nature of our products, all sales are final unless an item arrives damaged or defective.
Damaged or incorrect items must be reported within 48 hours of delivery with photo evidence.
Upon approval, we will provide a replacement or a partial/full refund depending on the case.
7. Intellectual Property
All content on the Floaticasa website, including images, designs, text, logos, and layouts, is the intellectual property of Floaticasa.
You may not reproduce, distribute, modify, or use any content for commercial purposes without our written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Floaticasa shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products.
Our total liability for any claim related to a purchase will not exceed the amount paid for that purchase.
9. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.
11. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact us Email: support@floaticasa.com
Business Name: Sichuan Heli Oriental Technology Co., Ltd.
Business Address: Unit 3, 9th Floor, Building 1, No. 77, Shunjiang Section, Wuhou Avenue, Wuhou District, Chengdu, Sichuan, China, 610043