Privacy policy
1. Introduction
Company Name: Sichuan Helidongfang Technology Co., Ltd.
Brand Name: Floaticasa
Registered Address: Room 3, 9F, Building 1, No. 77 Shunjiang Section, Wuhou Avenue, Wuhou District, Chengdu, Sichuan, China
Contact Information: [email protected]
This Privacy Policy explains how Floaticasa (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit our website https://www.floaticasa.com (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to any individual who accesses or uses our Services, including customers, visitors, or other users whose personal data we may collect.
Please review this Privacy Policy carefully. By accessing or using any part of our Services, you agree to the terms outlined here, including how your information may be collected and processed. This includes any personal information provided during the customization or ordering of made-to-measure furniture.
If you do not agree with this policy, you should not use our website or any related services.
2. What Personal Data We Collect
We may collect and process the following information:
2.1. Information You Provide Directly:
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Name, email address, phone number
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Shipping and billing address
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Order notes or custom design requests
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Account information if you create a user account
2.2. Payment Data:
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We do not store full credit card details. Payment is securely processed via third-party gateways (e.g., Stripe, PayPal).
2.3. Automatically Collected Data:
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IP address, browser type, device, time zone
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Referring pages, time spent, and pages viewed
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Cookies and tracking data (see section 6)
3. How We Use Your Information
We use your personal data to:
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Process and fulfill orders
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Customize products based on your requests
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Communicate regarding order status or support
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Provide personalized product recommendations
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Analyze website performance and improve user experience
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Send marketing communications (only if you opt-in)
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Comply with legal obligations
4. How Your Information Is Shared
We do not sell or rent your personal data. However, we may share it with:
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Payment providers (e.g., Stripe, PayPal)
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Logistics partners (for shipping orders)
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Customer support tools (e.g., chat plugins)
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Email marketing tools (only if you subscribe)
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Analytics services (e.g., Google Analytics)
All service providers are contractually obligated to protect your data and use it only for necessary functions.
5. Your Rights and Choices
Depending on your location and applicable laws, you may have the right to:
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Access, correct, or delete your personal data
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Object to data processing or withdraw consent
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Request data portability
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Opt out of marketing emails (via the unsubscribe link)
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File a complaint with your local data protection authority
To exercise these rights, email us at: support@floaticasa.com
6. Cookies and Tracking Technologies
Our website uses cookies to:
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Remember your preferences
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Track usage for analytics
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Enable essential website functionality
You can manage or delete cookies via your browser settings. Some cookies are required for the website to function properly.
We may use:
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Google Analytics
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Facebook Pixel
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WooCommerce session cookies
7. Data Retention
We retain your personal data:
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As long as necessary to provide products/services
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For tax or legal compliance
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Until you request deletion
Inactive customer data is purged after 36 months, unless otherwise required by law.
8. Security Measures
We implement robust security measures to protect your data, including:
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SSL encryption for all data transmission
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Secure hosting environments
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Restricted staff access to sensitive data
No system is 100% secure, but we strive to minimize risk through industry best practices.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., social media or suppliers). We are not responsible for their privacy practices. We recommend reviewing their policies before submitting personal data.
10. Children’s Privacy
We do not knowingly collect or solicit data from children under the age of 16. If we discover such data has been collected, we will delete it promptly.
11. International Users
By accessing our site from outside Singapore, you consent to the transfer of your information to our servers in Singapore and/or other applicable jurisdictions.
12. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised date. Please check back periodically.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at Email: support@floaticasa.com
Business Name: Sichuan Heli Oriental Technology Co., Ltd.
Business Address: Unit 3, 9th Floor, Building 1, No. 77, Shunjiang Section, Wuhou Avenue, Wuhou District, Chengdu, Sichuan, China, 610043